FAQ

CUSTOMER SERVICE STEP

  • 1.Check FAQ
  • 2.Contact us by email

         contactus@tensmaker.com

  • 3.We will contact you in 48 hours
  • I have a question when using products.

    Click Contact Us page, and simply fill in the form below. 

    Or email to contactus@tensmaker.com and our team will contact  you within 48 working hours.


  • Where can I purchase TENS MAKER products

    At this time, we only have official Amazon ON-LINE shop in the US.  

    Please search key word “TENS MAKER” in Amazon web-site, or click below hyper-link to our shop directly.


  • What is TENS MAKER ’s Return Policy?

    As TENSMAKER products are distributed with Amazon, we also follow Amazon’s Return Policy.  You may return most new, unopened items sold and fulfilled by Amazon within 30 days of delivery for a full refund.

  • Where can I find product information, such as User Manuals?

    Most TENSMAKER products include detailed user manuals in English. 

    You can find it in User Manual page and select the correct model’s manual. 

    Or request it via Contact Us page, we will email it to you soon.


  • How can I be TENS MAKER’s reseller?

    For more information about partnership opportunities, please Click Contact Us page, and simply fill in the form below.  Or email to contactus@tensmaker.com and our team will get back to you within 48 working hours.

  • If gel pads are expired, can I use it?

    The shelf life of gel pad is 3 years. If gel pads are expired, that may cause failure of the device to perform as intended. Therefore, please do not use expired gel pad, and purchase new one from official dealer.

Warranty Policy

TENS MAKER provides 12 months warranty from the date of purchase for whole series products.If device fails during normal usage, we will make a replacement for free. However, this warranty does not cover abnormal use, abuse, modification or unauthorized repairs. For consumable accessories, such as batteries, gel pads, these are EXCLUDED from this warranty.